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Shipping Policy
We ship worldwide directly from our warehouse in China. Fast, reliable, and fully tracked – every single order.
Shipping Methods & Delivery Times
| Method | Estimated Delivery | Cost (shown at checkout) | Tracking |
|---|---|---|---|
| Standard (ePacket) | 10–20 business days | Lowest price | Yes |
| Express (DHL / FedEx / UPS) | 3–7 business days | Higher (weight-based) | Yes |
- Business days = Monday–Friday, excluding Chinese holidays.
- Express is recommended for urgent orders or high-value packages.
Shipping Cost
- Calculated in real time at checkout based on weight and destination.
- No hidden fees – what you see is what you pay.
- Combine multiple items in one order to save on shipping.
Free Shipping
- Orders over $149 USD get free Standard shipping worldwide.
- Orders over $299 USD get free Express shipping worldwide.
(Automatically applied at checkout)
Order Processing Time
- 95% of in-stock orders ship within 24 hours (often same day).
- Pre-order or backordered items will show the exact ship date on the product page.
Customs, Duties & Taxes
- All international orders may be subject to import taxes, customs duties, and VAT.
- These fees are the buyer’s responsibility and are collected by your local customs office or courier upon delivery.
- We declare the exact order value on the package – we do not mark items as “gifts” or under-declare to avoid taxes.
Tracking
- You receive a tracking number by email the moment your order ships.
- Track your package directly on our website or on 17track.net.
Lost or Delayed Packages
- Standard shipping: If not delivered within 60 days → full refund or free reship.
- Express shipping: If not delivered within 30 days → full refund or free reship.
- We’re not responsible for delays caused by customs clearance.
Can’t ship to my country?
Very rare, but some countries have restrictions on batteries or radio transmitters. If checkout blocks your address, contact us – we’ll find a solution or forwarder.
Questions about shipping?
Just open a ticket or hit the chat – we reply fast.
Thank you for choosing DroGrid – let’s get those parts in the air! 🚀